Privacy Policy

This privacy policy describes how Cold Stinger Heating And Air Conditioning collects, uses, and shares personal information of users of our website and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and customers of our services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information. We collect this information when you request a quote, schedule a service, or contact us through our website or by phone.
  • Usage Data: This includes information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We collect this information using cookies and other tracking technologies.
  • Location Data: We may collect information about your location when you use our website or services, such as your IP address or GPS coordinates. We use this information to provide you with location-based services, such as finding HVAC technicians near you.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: We use your personal information to provide you with the HVAC services you request, such as scheduling appointments, processing payments, and communicating with you about your service requests.
  • Improving Our Website and Services: We use usage data to analyze trends, administer our website, track users’ movements around the website, and gather demographic information about our user base as a whole. This helps us improve the user experience and optimize our services.
  • Marketing and Advertising: With your consent, we may use your personal information to send you promotional emails, newsletters, and other marketing communications about our services. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
  • Customer Support: We use your personal information to respond to your inquiries, resolve disputes, and provide customer support.
  • Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our website, provide our services, or conduct our business, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. With your consent, we may share your information with these partners for marketing purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect usage data and improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your computer until you delete them) to provide you with a more personalized and efficient experience.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your personal information on secure servers.
  • Limiting access to your personal information to authorized personnel only.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised privacy policy will be effective immediately upon posting. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

9. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Cold Stinger Heating And Air Conditioning
Phone: 623-521-6448